The technological problems at the Ulster Bank, RBS's Northern Irish subsidiary, are still causing problems for its customers. The bank's CEO appeared before the N.I. Assembly today (click here) and David Cameron spoke in Parliament yesterday about the crisis (click here). My concern is that the technological problem is symptomatic of a deeper problem with mismanagement at our major banks, where they no longer care about providing a quality service to their customers. My advice to Ulster Bank customers - transfer your account to another bank! You can read the FSA's advice on moving accounts here.
Michael Aldous and I had our book The CEO: The Rise and Fall of Britain's Captains of Industry published a few weeks ago. You can find out more about it and buy it at Cambridge University Press's website . It is also available at Amazon , Waterstones , and Barnes & Noble . The CEO has already been reviewed in The Sunday Times , The Observer and Financial Times .
