The technological problems at the Ulster Bank, RBS's Northern Irish subsidiary, are still causing problems for its customers. The bank's CEO appeared before the N.I. Assembly today (click here) and David Cameron spoke in Parliament yesterday about the crisis (click here). My concern is that the technological problem is symptomatic of a deeper problem with mismanagement at our major banks, where they no longer care about providing a quality service to their customers. My advice to Ulster Bank customers - transfer your account to another bank! You can read the FSA's advice on moving accounts here.
As an undergraduate, I was taught about the failure of Herstatt Bank in 1974 and Herstatt risk. This bank was only the 35th largest bank in Germany at the time so why would anyone be interested in studying its failure? Herstatt failed because of its involvement in risky foreign exchange business. When it closed its doors on 26 June 1974, counterparty banks (mainly in New York) had not received dollars due to them because of time-zone differences - this is known as settlement risk. The cross-jurisdictional implications of its failure resulted in the Bank for International Settlements setting up the Basel Committee on Banking Supervision and Herstatt's failure was a key reason for the establishment of real-time gross settlements systems, which ensures that payments between two banks are executed in real time. The Bank of England's Ben Norman has an interesting post on Herstatt over at the Bank's new blog ( Bank Underground ). As well as giving an excellent overview of